Shopping Guide

Welcome to Ranorilva (hereinafter “we”) online store! This guide will help you complete your shopping smoothly, from browsing products to payment, delivery, and after-sales service, ensuring a seamless experience.

1. Browse and Select Products

• Explore our range of outdoor furniture and choose the items that suit your needs.
• Click on a product to view images, dimensions, materials, and stock availability.
• Select the quantity and style, then click “Add to Cart” to save items to your shopping list.

2. View Your Cart

• Click the cart icon at the top-right corner to open your shopping cart.
• Check the product details, quantity, and price to ensure accuracy.
• You can adjust quantities or remove items directly in the cart.
• Once confirmed, click “Checkout” to proceed.

3. Create an Account or Log In

• New customers need to create an account and provide accurate information.
• Returning customers can log in directly; your orders will be automatically linked for easy tracking and support.

4. Enter Shipping Information

• Fill in your delivery address and contact details accurately.
• Delivery is available only within Australia.
• Orders of A$120 or more qualify for free shipping; orders below A$120 incur a A$6.99 shipping fee.
• Confirm your shipping method and estimated cost, then proceed to payment.

5. Choose Payment Method

• We accept secure payment methods including JCB, Mastercard, and VISA.
• Enter your payment details and complete the purchase; all payments are encrypted for safety.
• After payment, you will receive a confirmation email containing your order number, payment information, and shipping details.

6. Order Processing and Shipping

Once your order is placed, we will process it within 1–3 business days and prepare it for shipment as quickly as possible.

After dispatch, delivery usually takes 7–9 business days to reach your address. Please note that actual delivery times may vary due to peak periods or unforeseen circumstances.

You can track your order anytime on the website’s “Find My Order” page by entering your order number and registered email or phone number.

7. Order Cancellation

• Orders placed can be canceled within 48 hours if they have not yet been shipped.
• Orders that have already been shipped cannot be canceled; please follow the return process after receiving the item.
• Cancellation requests must be submitted via customer support. Once approved, refunds will be returned to the original payment method within 1–3 business days.

8. Returns and Exchanges

• Returns or exchanges can be requested within 45 days of receiving your order.
• Eligible reasons include product defects, appearance issues, odor, significant color differences, incorrect items, or simply no reason.
• When applying, provide your order number and supporting photos or videos.
• Each package includes a return label for convenient shipping back.
• After verification, we will refund your payment to the original method within 1–3 business days, or send a replacement product.
• Shipping costs due to product issues are covered by us; shipping for no-reason returns is borne by the customer.

9. Contact Customer Service

If you have any questions during your shopping experience, please contact us:

Address: 11601 KATY FREEWAY APT 113, HOUSTON, TX 77079, United States
Phone: +1 (985) 860-9571
Email: care@ranorilva.com
Online Hours: Monday to Friday, 10:00 AM - 6:00 PM (Australia/Sydney, AEST/AEDT)