Welcome to Ranorilva (hereinafter referred to as “we”). To ensure a smooth delivery of your purchased items, please read the following shipping policy carefully before placing an order. We aim to make the entire delivery process transparent, convenient, and reliable.
1. Delivery Area
Our delivery service covers all of Australia. Currently, deliveries to other countries or regions are not supported. No matter where you are located, whether in a city or a remote area, we strive to ensure your order arrives safely.
2. Shipping Fees
- Orders with a total amount of A$120 or more (including A$120) qualify for free shipping.
- Orders below A$120 will incur a standard shipping fee of A$6.99.
- This policy helps every customer understand shipping costs clearly and avoid unexpected charges.
3. Cut-off Time
- Our business hours are Monday to Friday, 10:00 AM - 6:00 PM (CET).
- Orders placed before 6:00 PM will be processed on the same day.
- Orders placed after 6:00 PM, or on non-working days, will be processed on the next business day.
- This schedule ensures that each order receives full attention and avoids delays or oversights.
4. Order Processing Time
- Orders are usually processed within 1–3 business days.
- During peak periods or under special circumstances, processing time may be slightly extended.
- We ensure that every order is carefully checked and packed so that your items arrive in perfect condition.
5. Delivery Time
- From the date of shipment, the estimated delivery time is 7–9 business days.
- This period includes both processing and shipping time. We recommend arranging to receive the package accordingly.
- We maintain close communication with carriers to minimize waiting times and ensure your items arrive as quickly as possible.
6. Shipping Carriers
To ensure quality delivery, we primarily use the following carriers:
- Australia Post
- Toll
- DHL Express
- Regardless of the carrier, we provide clear logistics information so you can track your delivery at any time.
7. Real-Time Order Tracking
- After placing an order, you will receive a confirmation email containing your order number, payment details, and shipping carrier information, allowing you to monitor your order status at any time.
- You can also visit the website’s “View My Orders” page and enter your email or phone number along with the order number to check the latest updates on your package.
- Our real-time tracking ensures transparency and peace of mind while waiting for your delivery.
8. Responsibility and Precautions
- Damaged or Lost Items: If your items are damaged or lost during shipping, please contact us immediately. We will assist and provide solutions.
- Order Modifications and Cancellations: Orders can be modified or canceled before shipment by contacting customer service. After shipment, changes are not possible.
- Accuracy of Shipping Address: Please ensure that your delivery address is complete and accurate. We are not responsible for delivery issues caused by incorrect or incomplete addresses.
9. Receiving Guidelines
- Please carefully check the quantity and condition of items upon receipt.
- If packaging is damaged or items are missing, refuse delivery immediately and contact customer service.
- Confirming receipt ensures your rights and reduces potential issues after delivery.
10. Contact Information
If you encounter any issues during delivery, you can contact us at:
Address: 11601 KATY FREEWAY APT 113, HOUSTON, TX 77079, United States
Phone: +1 (985) 860-9571
Email: care@ranorilva.com
Online Hours: Monday to Friday, 10:00 AM - 6:00 PM (Australia/Sydney, AEST/AEDT)
