These Terms of Service apply to the Ranorilva (hereinafter referred to as “we”) online store and are designed to clarify the services offered, usage rules, and the rights and obligations of both parties during transactions. By using this website, you acknowledge that you have read, understood, and agreed to these terms.
1. Introduction and Scope
These terms apply to your browsing, ordering, payment, and after-sales activities on our website.
We recommend reviewing these terms carefully before your first use or order to fully understand your rights and obligations.
2. User Accounts and Website Responsibility
- Users must provide accurate, complete, and up-to-date personal information to ensure smooth order processing and service delivery.
- We strive to maintain website stability and basic security, but we are not responsible for temporary interruptions, delayed information, or data transmission issues caused by factors beyond our control (e.g., network outages or third-party service failures).
- Any issues arising from user actions, such as account password disclosure or incorrect information submission, are the responsibility of the user.
3. Product Information, Inventory, and Pricing
- We make every effort to ensure that product descriptions, inventory levels, and prices displayed on the website are accurate.
- Product information may be updated or corrected at any time; the website’s current display takes precedence.
- All prices include applicable taxes.
- Product images are for reference only; actual products may vary slightly.
4. Orders and Payment
- Orders are processed only after payment is completed and confirmed by us.
- If an order cannot be fulfilled due to special circumstances (e.g., insufficient stock or payment issues), we will contact you promptly via email or phone to provide a solution.
- Payment methods are provided on the website, and all transactions are securely encrypted to protect your payment information.
5. Shipping Policy
- Delivery is limited to Australia.
- Orders of A$120 or more (including A$120) qualify for free shipping; orders below A$120 incur a shipping fee of A$6.99.
- Order processing time is 1–3 business days.
- Estimated delivery time after shipment is 7–9 business days.
- For more details, please refer to our Shipping Policy.
6. Order Cancellation Policy
- Orders can be canceled within 48 hours of placement if not yet shipped.
- Orders that have already entered the shipping process cannot be canceled and must be handled through the returns process after delivery.
- Cancellation requests must be submitted through customer support. Once approved, we will notify you promptly and process refunds to the original payment method.
- Refund processing typically takes 1–3 business days.
- For more details, please refer to our Order Cancellation Policy.
7. Returns and Exchanges
- Returns or exchanges can be requested within 45 days of receiving the product.
- Acceptable reasons include: product appearance defects, quality issues, odors, severe color differences, wrong items, or no reason.
- Customers must contact customer support and provide order information along with relevant photos or videos.
- Upon verification, refunds will be issued to the original payment method within 1–3 business days, or replacement items will be shipped within 1–3 business days.
- Shipping costs due to product issues are covered by us; shipping for no-reason returns is the customer’s responsibility.
- Each package includes a return label for your convenience.
- For more details, please refer to our Returns and Exchanges Policy.
8. Dispute Resolution
If any disputes arise while using our services, both parties should first attempt to resolve the matter amicably. If resolution cannot be reached, disputes will be handled according to applicable laws.
9. Privacy and Data Protection
We value your privacy and personal information security and manage and protect your data according to our Privacy Policy.
10. Intellectual Property
All text, images, and content on this website are protected by copyright. Unauthorized use, copying, or distribution is prohibited.
11. Limitation of Liability
Within reasonable limits, we are only responsible for direct losses caused by our own actions.
We are not liable for losses resulting from factors beyond our control or from user actions.
12. Modification of Terms
We reserve the right to update or revise these terms at any time.
Any changes will be published on the website and take effect immediately upon posting.
13. Contact Information
If you have any questions about these terms or related services, please contact us:
Address: 11601 KATY FREEWAY APT 113, HOUSTON, TX 77079, United States
Phone: +1 (985) 860-9571
Email: care@ranorilva.com
Online Hours: Monday to Friday, 10:00 AM - 6:00 PM (Australia/Sydney, AEST/AEDT)
