Welcome to Ranorilva (hereinafter referred to as “we”). To ensure a smooth and worry-free shopping experience, we have established clear procedures and guidelines for returns and exchanges, allowing you to handle them conveniently and securely if needed.
1. Return & Exchange Period
From the date of receipt, you have 45 days to submit a return or exchange request. Please make sure to submit your request within this period so that we can process it promptly and protect your rights.
2. Eligibility for Returns & Exchanges
You may request a return or exchange under the following circumstances:
- The product has visible defects or damaged packaging.
- The product has quality issues that affect normal use.
- The product has unpleasant odor, severe color difference, or other issues affecting user experience.
- The product does not match your order.
- No reason returns/exchanges are accepted as long as the request is within the valid period and follows the return/exchange procedures.
3. Return & Exchange Process
- If you wish to return or exchange an item, please contact us via email or phone, providing:
- Order number
- Payment proof
- Reason for return/exchange
- Relevant photos or videos (if available)
- Our customer service team will review your request as soon as possible. Once approved, we will notify you of the return address and provide detailed instructions.
- Please carefully pack the item along with all accessories, materials, and the return label included in the original packaging to ensure it is protected during transit, and then send it to the specified address.
- After we receive the returned item, we will inspect it to confirm whether it matches the reason provided in your request.
- Based on the inspection result:
- Return: For approved returns, we will process the refund according to our refund policy, and the funds will be returned to your original payment method.
- Exchange: For approved exchanges, we will arrange shipment of the new item within 1–3 business days and notify you of the shipping details via email or phone.
4. Refund Process
- Refund Method: Refunds will be returned to the bank card used for payment (supported by JCB, Mastercard, VISA, American Express, and other cards).
- Processing Time: Depending on the processing speed of different banks, refunds are expected to be credited within 10–15 business days.
- If the refund does not arrive within this period, please contact us for assistance.
5. Shipping Costs
- If the return/exchange is due to product defects, quality issues, odor, severe color difference, or incorrect items, shipping costs will be covered by us.
- If the return/exchange is for no reason, the shipping cost will be borne by you.
6. Responsibility
- Please ensure that all items and accessories are returned in good condition to facilitate smooth processing.
- We are only responsible for items returned within the valid period and according to the procedures outlined above.
- If the returned item is damaged or missing accessories, it may affect the refund or exchange.
7. Contact Us
If you have any questions or concerns regarding returns or exchanges, please contact us at:
Address: 11601 KATY FREEWAY APT 113, HOUSTON, TX 77079, United States
Phone: +1 (985) 860-9571
Email: care@ranorilva.com
Online Hours: Monday to Friday, 10:00 AM - 6:00 PM (Australia/Sydney, AEST/AEDT)
